Privacy Policy

Last updated: March 31, 2026

Information We Collect

When you visit shopkinhouse.com, we may collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We collect the following types of personal information: name, email address, shipping address, payment information, and phone number when voluntarily provided.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, to process transactions and send related information, to send promotional communications (with your consent), and to respond to your comments, questions, and customer service requests. We use cookies and similar tracking technologies to track activity on our site and hold certain information to improve and analyze our service.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you — so long as those parties agree to keep this information confidential. This includes payment processors, shipping partners, email service providers (such as Klaviyo), and analytics services.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may unsubscribe from our marketing communications by clicking the unsubscribe link in any email. To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies including Meta Pixel and TikTok Pixel to track activity on our website and gather certain information for advertising and analytics purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date above.

Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].

Terms of Service

Last updated: March 31, 2026

Agreement to Terms

By accessing or using shopkinhouse.com, you agree to be bound by these Terms of Service. If you do not agree with any part of the terms, you may not access the website.

Products and Pricing

All products displayed on the site are subject to availability. Prices are listed in USD and are subject to change without notice. We reserve the right to limit the quantity of any product or service that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.

Intellectual Property

The site and its original content, features, and functionality are and will remain the exclusive property of KINHOUSE. The KINHOUSE name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of KINHOUSE. You must not use such marks without our prior written permission.

Limitation of Liability

In no event shall KINHOUSE, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of the site.

Governing Law

These terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which KINHOUSE operates, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect.

Contact Us

If you have any questions about these Terms of Service, please contact us at [email protected].

Shipping & Returns

Last updated: March 31, 2026

Shipping

Shipping is free on every order, with no minimum. KINHOUSE ships to addresses within the United States and Canada. Standard shipping typically takes 5–8 business days. Expedited shipping options will be available at checkout. All orders are processed within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

Returns

We stand behind every scent with a 30-day money-back guarantee. If you are not satisfied for any reason, contact us at [email protected] with your order number within 30 days of delivery for a full refund. Because our detergents are personal-care consumables, you do not need to ship anything back, and there are no return shipping costs. Unopened products can also be returned within the same window.

Exchanges

If you would like to exchange a product for a different scent, please contact us at [email protected]. Exchanges are subject to product availability.

FAQ

Everything you need to know about KINHOUSE — our scents, our formulas, our rituals, and how to make the most of every wash.